More Listener Support

I. WINDOWS USERS:

Fresh Talk Network is compatible with Windows Media Player versions 9, 10, and 11. The latest version of the Windows Media Player can be installed from the Windows Update web site. We highly recommend that you update your Windows PC with the latest operating system enhancements and security patches using the Windows Update web site utility.

Alternatively it is possible to download the Windows Media Player directly from the Microsoft web site. Visit the Windows Media Download Site for the latest version.

For On-Demand Archive Listening your computer must have Macromedia Flash Player. To download the Macromedia Flash Player for Windows (free) CLICK HERE

For any problems connecting to Fresh Talk Network, kindly review this information first:

Minimum technical requirements to listen to Fresh Talk Network:

1. 90 MHz or faster Intel Pentium processor (or equivalent CPU)
2. Windows XT or Vista
3. 128 MB RAM
4. 30 MB free space on your hard disk
5. 16-bit sound card and speakers
6. 56Kbps or faster Internet connection

If you are experiencing any problems with accessing the Fresh Talk Network Live Stream or archives after downloading the latest player, Click Here for the Windows Media Player Solution Center or read Fresh Talk Network’s “Troubleshooting” info at the bottom of this page.

Microsoft’s Frequently Asked Questions:
Microsoft Media Player FAQ’s

If you’re still having problems, please go to http://www.streamingaudio.com
and click on “Client Support” and then on to “Troubleshooting”.

FTN’s Trouble-Shooting Tips, Windows Operating Systems

Firewall Problems? Open your Windows Media Player.
Select >Tools >Options >Select the network tab
Uncheck the multi cast, UDP and TCP boxes. Make sure that HTTP is checked. Select OK at the bottom of the menu. To ensure that your changes go into effect, close and re-open your Windows Media Player.

Windows Media Player doesn’t open outside of browser? If you are running a version of windows that opens up a WindowsMedia.com box on the left hand side of the Explorer Browser, you will probably need to follow the directions below to disable it so that you can listen to the Fresh Talk Network live stream:
1. Click on the button on the top toolbar that says “Media”
2. At the bottom of the list, select “Settings”.
3. Make sure that “Play Web Media” is not checked or enabled. This should eliminate the problem, and open a WMP window.

Common error when listening with Windows Media: Windows Media Player cannot play this file. Please connect to the internet? This issue can be solved quickly on most versions of Windows Media Player.
1. Open Windows Media Player
2. Select “Tools”
3. Select “Options” 4. At the bottom of the menu make sure that “Connect to the Internet” (overrides other commands) is checked. This should solve the issue.

Feeling Frustrated? Post a question to the Windows Media User’s Discussion Group. As there are numerous potential problems that appear when listeners attempt to use Windows Media Player for streaming audio, you can utilize this group to research or ask questions that will be viewed by thousands and will likely bring you to a quick resolution.

To help us assist you, please answer the following questions in your email.
1. What operating system are you using?
2. What type of computer?
3. What is the exact error that happens when you try to listen?

Have you upgraded your Windows Media Player?
http://www.microsoft.com/windows/windowsmedia/download/default.asp

II. MAC USERS INFORMATION

Mac users, you need either the Windows Media Player for Macs or Audion.

Audion is free. Click here to download Audion

Click Here to Download Windows Media Player for Macintosh

It’s possible that Mac users can experience problems after installing Windows Media Player.

• If your system is OS8.6 through OS9, Click Here to read the Trouble-shooting notes for Windows Media Player.
• If you are running OSX, Click Here to read the Trouble-shooting notes for Windows Media Player.
• For more information specific to your system, please visit and interact with the Mac/Windows Media Discussion Group

For On Demand Archive Listening of MP3 files your computer must have Macromedia Flash Player installed. To download the Macromedia Flash Player for MAC CLICK HERE

SELECTED TROUBLE-SHOOTING NOTES:

OS8.6 through OS9

1. 1. If you are using Internet Explorer 4.01 or 4.5, you may experience problems opening links to some files. To fix this, upgrade your browser to Internet Explorer 5 or download the link to your computer, and then open it with the Player.
2. If you install Internet Explorer 5 after you have installed the Player, you should run Windows Media Player Setup again. This will add the Windows Media plug-in to the browser so you can play Windows Media-based content that is embedded in Web pages.
3. You may experience problems opening links to content that uses the Microsoft Media Server (MMS) protocol. To play content that uses the MMS protocol, start the Player, and on the File menu, click Open URL, and then type the URL.
4. Issue acquiring licensed Windows Media files using Internet Explorer 4.5 . If you are using Internet Explorer 4.5, you may not be able to acquire licensed Windows Media files. To fix this, upgrade to Internet Explorer 5 or later.

1. Windows Media Player installation difficulties. Some users reported problems completing the installation on Mac OS X. The most recent installer corrects these issues. To use the new installer, download the latest player.
2. You may experience problems opening links to content that uses the Microsoft Media Server (MMS) protocol. To play content that uses the MMS protocol, start the Player, and on the File menu, click Open URL, and then type the URL.
3. When using a Web browser to open links to content, the Classic version of Windows Media Player (Windows Media Player 7.01 for Mac or earlier) may launch. To fix the problem, do one or more of the following:

a. If you have Mac OS 9.1 or earlier installed in your Classic environment, install Mac OS 9.2 or later in your Classic environment.
b. Delete all Classic versions of Windows Media Player from all Classic environments on your computer.